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ENGAGEMENT MODELS

How we work, and how it is priced

Buyers waste weeks discovering that a supplier's commercial model does not fit their procurement route. Here is ours, stated before the first call.

Assessment & blueprint

Fixed price, fixed durationTypically 4 to 6 weeks

Organisations that know something must change but need a costed, defensible plan before committing budget.

  • Current-state review of systems, processes or spend
  • Stakeholder and data-owner mapping
  • Prioritised roadmap with effort and cost ranges
  • Board-ready written report and walkthrough

Fixed-scope delivery

Fixed price against a written scopeTypically 3 to 6 months

A defined outcome with stable requirements, a procurement process that requires a firm price, or a first release under a phased programme.

  • Written scope, acceptance criteria and change process
  • Phased releases with demonstrations each cycle
  • Security review and testing before go-live
  • Documentation, source code and handover training

Dedicated delivery team

Monthly, per-squadTypically 6 months and beyond

Programmes where scope will legitimately evolve and the organisation wants sustained capacity rather than a one-off build.

  • A named squad: engineering, design and delivery management
  • Two-week increments against an agreed backlog
  • One accountable lead and a single escalation path
  • Quarterly roadmap and value review

Managed services & support

Annual, tiered by service levelTypically 12 months, renewable

Systems in production, whether we built them or inherited them, that need defined response and resolution commitments.

  • Defined response and resolution targets
  • Monitoring, alerting and incident handling
  • Maintenance, patching and dependency upgrades
  • Enhancement allocation each period

COMMERCIAL TERMS

What is true of every Lunava contract

These apply regardless of which model you choose.

  • We do not quote a number before we understand the scope. A price given without that is a guess you will pay for later.
  • Change is handled through a written change process with a cost impact stated before work starts, not an invoice surprise.
  • Intellectual property in bespoke work transfers to you on payment, with repository access and documentation from day one.
  • We contract in AED, USD, EUR or GBP, and can work to your payment terms, milestone structure and invoicing requirements.

Not sure which model fits your procurement route?

Tell us how you need to contract and we will tell you which model works, or say plainly if none of them do.

Contact Lunava