A single service portal replacing eleven paper processes
An authority was running eleven separate application processes across counters, email and spreadsheets. We consolidated them into one governed portal with identity, payments, workflow and reporting in a single audited channel.
- Processes consolidated into one channel
- 11 → 1Processes consolidated into one channel
- Status visibility for applicants
- Same-dayStatus visibility for applicants
- Oversight reporting cadence
- Quarterly → liveOversight reporting cadence