Privacy policy

Who we are

Lunava Digital Solutions FZCO ("Lunava", "we", "us") operates this website and is the controller of personal data collected through it. You can reach us at support@lunavadigital.com.

What we collect

Information you give us: name, work email, company, phone number, sector, service interest, indicative budget and timeline, and the content of your message when you use our enquiry form.

Information collected automatically: pages viewed, referring source, campaign parameters, approximate location derived from IP, device and browser type. Analytics data is only collected once you accept analytics cookies.

Why we use it

To respond to your enquiry and prepare a proposal, to maintain a record of business correspondence, to measure how our site performs and which campaigns bring qualified enquiries, and to meet legal or accounting obligations.

We rely on legitimate interest for responding to business enquiries and on your consent for analytics and marketing measurement. We do not sell personal data and we do not use it for automated decision-making.

Who processes it with us

Brevo (Sendinblue) for transactional email delivery and contact records, Google Analytics 4 for site measurement, and our hosting provider for delivery of the site. Each processes data on our instructions under its own contractual and security commitments.

International transfers

We work with clients worldwide, so your data may be processed outside your country. Where data leaves the EEA or UK, transfers rely on standard contractual clauses or an equivalent safeguard offered by the processor.

How long we keep it

Enquiry correspondence is retained for up to 24 months from last contact unless it becomes part of a client engagement, in which case it is retained for the life of the engagement plus the statutory retention period. Analytics data is retained for 14 months.

Your rights

You may request access to your data, correction, deletion, restriction of processing, a portable copy, or object to processing based on legitimate interest. You may withdraw analytics consent at any time by clearing cookies for this site and declining the banner.

To exercise any right, email support@lunavadigital.com. We respond within 30 days.

Security

The site is served over HTTPS, form submissions are transmitted encrypted, and access to enquiry data is limited to Lunava personnel who need it. No transmission over the internet is completely secure; we ask that you do not send confidential commercial documents through the enquiry form.

Changes

We update this policy when our practices change. The effective date below reflects the most recent revision.